HUIT Service Status Dashboard

All Systems Operational

Active Directory Operational

Active Directory [On-Prem] Operational

Azure Active Directory Operational

Adobe Operational

Adobe Creative Cloud Operational

Adobe Document Cloud Operational

Alumni Affairs Applications Operational

Canvas Operational

Campus Services Applications Operational

Collaboration & Sharing Services Operational

CA Shared Drives Operational

DropBox Operational

FAS Shared Drives Operational

Google Apps Calendar Operational

Google Apps Drive Operational

Harvard Slack Grid Operational

Microsoft OneDrive Operational

Microsoft Teams Operational

Secure File Transfer Operational

Sharepoint Operational

Data Center Services Operational

Data Management Services Operational

Financial Data Warehouse Operational

HART Operational

HR Data Warehouse Operational

Informatica Platform Operational

QlikView Platform Operational

Duo Operational

Duo Security Core Authentication Service Operational

Duo Security Push Delivery Operational

Duo Security Phone Call Delivery Operational

Duo Security SMS Message Delivery Operational

Email Services Operational

Google Apps Gmail Operational

Office 365 Email & Calendar Operational

Proofpoint Operational

FAS Admin Applications Operational

Financial Applications Operational

BUY-TO-PAY Powered by JAGGAER Operational

Concur Operational

CPATH Operational

HUBS Operational

Oracle eBusiness Suite Operational

Harvard Web Publishing Platforms Operational

CampusPress Operational

OpenScholar Operational

HarvardSites Drupal Operational

HarvardKey Operational

HarvardKey Authentication Operational

HarvardKey Light Self-Service Operational

HarvardKey Self-Service Operational

HR Applications Operational

Aurora HR Operational

Harvard Careers Operational

Harvard Training Portal Operational

PeopleSoft Operational

Library Technology Systems Operational

Alma Operational

DASH Operational

EzProxy Operational

HOLLIS (Primo) Operational

ILLiad Operational

Leganto Operational

LibAnswers Operational

LibGuides Operational

my.harvard - Enterprise Student Systems (ESS) Operational

Network Services Operational

VPN Operational

Wired Networking Operational

Wireless Networking Operational

Research Administration & Compliance Systems Operational

Agreements-DUA Operational

Data Safety Operational

ESTR-IRB Operational

GMAS Operational

OAIR Operational

PI Dashboard Operational

Research Administration Portal Operational

Service Management Operational

ServiceNow Operational

Sponsored Research Applications Operational

Teaching & Learning Platforms Operational

Harvard Wiki Operational

Learning Experience Platform (LXP) Operational

Panopto Operational

Poll Everywhere Operational

Qualtrics Operational

Telecommunication Systems Operational

Utilities Operational

Electricity Operational

Water Operational

Other Utilitiies Operational

Zoom Operational

Other Services Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Mar 3, 2025

No incidents reported today.

Mar 2, 2025

No incidents reported.

Mar 1, 2025

Microsoft 365 Service Degradation

Resolved - Microsoft released an update saying they found the issue and have restored service.
Mar 1, 17:03 EST

Monitoring - Microsoft plans to post an update by 5PM, will provide an update when it's available.
Mar 1, 16:43 EST

Investigating - Microsoft 356 is investigating an issue in which users may be unable to access Microsoft 365 features and services. HUIT is monitoring, please reach out to IThelp@harvard.edu for any support.
Mar 1, 16:38 EST

Feb 28, 2025

ServiceNow - Login Issues

Resolved - Infrastructure reboot was successful in restoring logins to previously impacted applications.

If you continue to experience issues logging in with Okta please contact the HUIT Service Desk for support - (617)495-7777
Feb 28, 15:08 EST

Monitoring - We have identified and restarted the impacted infrastructure. Logins to impacted services have been restored.

Please contact the HUIT Service Desk if you continue to experience issues - (617)495-7777
Feb 28, 13:44 EST

Investigating - HUIT is investigating an error when logging into Harvard ServiceNow. After authentication, some users receive an error message saying "Security constraints prevent access to requested page."

Users who are already logged in will remain logged in until your session times out due to inactivity.
Feb 28, 13:25 EST

Feb 27, 2025

Slack Platform Outage

Resolved - Our vendor has restored full functionality to all affected Slack features such as sending messages, workflows, threads and other API-related features.

If you're still encountering any trouble, please reload Slack using Command + Shift + R (Mac) or Ctrl + Shift + R (Windows/Linux).
Feb 27, 10:41 EST

Update - The issues related to Slack such as sending messages, workflows, threads and other API-related features API's is now resolved. However Slack is continuing to investigate additional issues, including @mentions in Slack Connect not working properly.
Feb 27, 09:14 EST

Monitoring - Slack systems are coming back online. Slack’s implemented fixes are showing improvement regarding affected features such as workflows, log-in, sending messages, threads and API-related features
Feb 26, 14:06 EST

Investigating - Our vendor continues to investigate the platform-wide outage impacting Slack.
Feb 26, 12:42 EST

Identified - HUIT is aware that Slack is currently experiencing issues loading and sending posts. This is a global outage, and Slack is working to restore functionality. We apologize for the inconvenience.
Feb 26, 11:49 EST

Feb 26, 2025

Some users may encounter issues accessing Harvard M365 accounts

Resolved - The Okta refresh cycle has been completed which has resolved this incident. If you are still encountering issues accessing your Harvard M365 account, please contact the Help Desk at ithelp@harvard.edu or (617) 495-7777.
Feb 26, 17:10 EST

Identified - HUIT is currently performing a system upgrade from Duo to Okta. As a result, some users may encounter issues accessing their Harvard M365 accounts.

If you encounter an issue logging into M365 (Teams, Outlook, Powerpoint, Excel, Word, Sharepoint) please use Outlook on the Web (https://www.outlook.com/harvard.edu ). If issues persist please contact the Help Desk at ithelp@harvard.edu or (617) 495-7777.
Feb 26, 06:00 EST

Network File Share Drive & Harvard Key Self-Service Outage (Resolved)

Resolved - This incident has been resolved. Access to Network Share Drives, Virtual Machines, and HarvardKey self-service are back to normal operations.
Feb 26, 16:21 EST

Monitoring - Around 11:50AM, access to network file share drives, Virtual Desktops (VMWare), and HarvardKey self-service experienced a brief outage. We have restored these services and will continue to monitor for stability.

Please contact the HUIT Service Desk if you continue to experience issues with any of these: 617-495-7777
Feb 26, 13:04 EST

HarvardKey Okta Launch

Completed - The scheduled maintenance has been completed.
Feb 26, 14:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 26, 05:00 EST

Scheduled - This change represents the cutover of HarvardKey authentication from IAM infrastructure to Okta, which is the first phase of the Passwordless ITCRB project. As of 7:00AM on Wednesday, February 26th, authentication for all HarvardKey-integrated applications will be delegated to Okta in production.

Users will see a new HarvardKey sign-in screen. MFA-required users will be prompted to link their Duo account to Okta on first sign-in.
Feb 24, 13:13 EST

Office 365 and Entra ID SSO Migration to Okta

Completed - The scheduled maintenance has been completed.
Feb 26, 05:54 EST

Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Feb 26, 05:52 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 26, 00:00 EST

Scheduled - This maintenance is to move the authentication of Office 365/Entra ID from on-premise ADFS to Okta. Microsoft 365 web apps may be intermittently unavailable between 1:00 AM and 7:00 AM. Desktop and mobile apps will be unaffected.

Please note these impacts do not apply to HBS or HMS/HSDM affiliates.
Feb 24, 11:19 EST

Feb 25, 2025

No incidents reported.

Feb 24, 2025

No incidents reported.

Feb 23, 2025

No incidents reported.

Feb 22, 2025

No incidents reported.

Feb 21, 2025

No incidents reported.

Feb 20, 2025

No incidents reported.

Feb 19, 2025

No incidents reported.

Feb 18, 2025

No incidents reported.

Feb 17, 2025

No incidents reported.